1 2 S T E P T O O L K I T

Customer Support

All of our apps are free to download and free to use. Our development is supported via advertisements.

You can remove all ads by subscribing to our app from the Settings tab.

For all technical issues with our apps, you can email us through the App’s setting page which will also provide us more details about your app version, your account number, etc.

Alternatively, you can write to us directly at ibyteapps@gmail.com

Please use the Contact Form to get in touch with us.

You can also write to us at ibyteapps@gmail.com

You are given a 15-minute refund window by Apple and Google. If for some reason you are not happy with your purchase after that, please get in touch with us and we will try our best to resolve your queries to your satisfaction. We are generally happy to issue refunds if you aren’t satisfied with your purchase within a reasonable amount of time, but this depends on a case-to-case basis. Please get in touch with us for any queries.

Technical

For any assistance, you might need with the app, simply use our Contact Form. We generally aim to respond within 24 hours of receiving your email.

We use state of the art secure servers based in Kansas, United States. Our service to you is governed by our Terms of Service and Privacy Policy and also the GDPR if you are based in Europe.

Using The App

Yes of course. But remember that the sponsorship feature is currently only available on Android. We are working hard on releasing it on the Apple app with an ETA of mid-May 2020.

This app is for any person trying to recover from an addiction. At this time, this app is restricted to alcoholics only, but it can be used by the members of other fellowships too as the basic 12 steps remain the same across the 140+ 12 step programs all around the world.

This app can be used as stand-alone or with the help of another recovering fellow member.

If you don’t have a sponsor or do not want to use the sponsorship feature, simply leave it alone until you want to use it.

Eventually, someone is bound to come up to you and ask you for your help.

After all, the whole ethos of a 12 Step Program is to give it away to keep it, isn’t it?

The in-app sponsor feature is currently only supported by the Android app. We are working on releasing it on the Apple app by the mid-May 2020.

To add a sponsor, you must personally know a person who uses this app. You can obtain their unique (case sensitive) code from them and use it to send them a sponsorship request.

This is a cross-platform app, meaning you can use it on various devices using Android or Apple’s iOS platform. Should you lose your device or change it in the future, you will still have access to all of your data. All you need to remember is your method of signing up. We provide three ways of signing up for an account, Google, Facebook or manual sign up.